The Sterling Basic Virtual Assistance Course
Lesson 1- Virtual Assistance Basics

What is a Virtual Professional?
Also known as Home-based professional or Online professional
What work does a freelancer do? ... Freelancing is basically a different way to work. Rather than being employed by a company in one specific job, freelancers are self-employed and find work via a variety of sources. Clients hire a freelancer to complete a task, project, or service for them.
Why the world loves Filipino Freelancers
ENGLISH SPEAKERS - Filipinos are known to be proficient in written and conversational English making communication with foreign clients much easier. Filipinos are great conversationalists and are fun to work with.
GOAL ORIENTED - Filipinos are goal-oriented professionals, hardworking and dedicated to producing quality output as well as committed to customer satisfaction.
LOYAL - Hiring a Filipino freelancer almost ensures an amicable long-term partnership. Filipinos are known to be loyal to their clients thus fostering great business relationships.
EDUCATED - Most freelancers are degree holders, have had formal training or have attended specialized courses, making them a cut above the rest for the job required.
SELF-MOTIVATED - They are pro-active and motivated to do what needs to be done to the best of their abilities. Their positive outlook in whatever situation pushes them to rise to the challenge.
Types of Virtual Professionals - Voice
This kind of virtual professional is required to communicate over the phone / skype / other voice call apps. Fluent English communication is almost always required
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Tech support
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Customer service/ Customer support
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Project management
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Virtual assistance
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Online marketing
Types of Virtual Professionals – Non-Voice
This kind of virtual professional is not required to communicate over the phone.
Fluent English communication is not required but preferred
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Data Entry
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Transcription – Medical / Legal / Cinema / etc
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Subtitling
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Graphic Design / Editing
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Video production / Editing
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SEO
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Web Design / Programming
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Admin support
Advantages of being a Virtual Professional
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You control your workload. One of the best parts of being a freelancer is that you get to say when enough is enough.
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You're less likely to get sick.
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You get as many breaks and as much sleep as you want.
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You control your work relationships.
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You can exercise at optimum times.
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Freedom To Choose Clients And Projects. You're your own boss.
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Immense Flexibility Of Location. You avoid the long commute.
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An Opportunity To Earn More
Disadvantages of being a Virtual Professional
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Not Steady or Reliable Workloads
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Distinguishing Between Work and Personal Time
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A Lot of Legwork
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Risk of getting scammed or Not Getting Paid
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No Employee Benefits
BEST PRACTICES WORKING FROM HOME
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Set your goals and meet them
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Plan your workday
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Manage your time
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Provide a designated workspace
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Prepare the tools you need
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Dress to Impress
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Avoid distractions
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Take a break
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Stay healthy
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Connect with fellow freelancers
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Stay in touch with the outside world
